995bet bd Privacy Policy

995bet bd is an online gaming and sports betting platform operated for Bangladeshi users. This Privacy Policy explains what information we hold about you and what we do with it when you use our website, mobile app, or any related service.

By creating an account, making a deposit, or using any service on this platform, you are considered to have accepted the terms of this Privacy Policy. For the full rules governing the use of our services, please read the Terms and Conditions page.

995bet bd may collect two types of information from you — information you provide directly and information collected automatically.

2.1 Personal Information

Information you provide directly during account registration and verification includes:

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for KYC verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
• Profile photo (if provided)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type (mobile, tablet, desktop)
• Browser type and operating system
• Page visit logs and session duration
• History of games played and betting activity
• Behavioural data collected through cookies and similar technologies

2.3 Communication-Related Information

If you contact our support team via live chat or email, details of that conversation and information related to your identity may be stored.

995bet bd collects information through various methods:

• Registration form: Information you fill in directly when opening an account.
• KYC verification process: Documents uploaded to verify your identity and age.
• Payment processing: Financial information provided during deposits and withdrawals.
• Tracking technologies: Automatic data collection through cookies, pixel tags, and local storage.
• Customer service communication: Information you provide via live chat or email.

We will never ask you for your password, OTP, or full payment card number directly through email or chat. If you receive such a request, treat it as fraudulent.

995bet bd uses the information collected for the following specific purposes:

4.1 Account Management and Verification

Information is used to verify your identity, keep your account active, and prevent unauthorised access. Persons under the age of 21 may not use this platform — information provided for age verification is used solely for this purpose.

4.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain transaction history.

4.3 Platform Improvement

Information is used to analyse user behaviour and improve the range of games, navigation, and overall usability.

4.4 Security and Fraud Prevention

Information is analysed to identify and prevent suspicious activity, money laundering, or policy-violating actions such as managing multiple accounts.

4.5 Customer Service and Communication

Your contact information is used to respond to your requests, send important account notifications, and provide information about bonuses.

995bet bd takes industry-standard technical and organisational measures to protect user information.

5.1 Encryption and SSL

All communication on the website is encrypted using SSL (Secure Socket Layer) technology. Your financial information and password are stored in encrypted form.

5.2 Retention Period

Certain information may be retained for a reasonable period while your account is active and after it is closed, as required by law or regulation. Once no longer needed, information is securely deleted.

5.3 Access Control

Only authorised staff may access the information they need, and they work under strict confidentiality terms. All access is monitored.

995bet bd does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

6.1 Payment Service Providers

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. These organisations operate under their own privacy policies.

6.2 Game Service Providers

Limited technical information may be shared with game studios including Pragmatic Play, Evolution, PG Soft, and JILI for the purpose of operating games.

6.3 Legal Obligations

Information may be provided in response to legal directives, court orders, or valid requests from government authorities. In such cases, we provide only the information required by law.

6.4 Technology Service Providers

We work with trusted technology companies for web hosting, data analysis, and customer service operations. They receive only the minimum information necessary to carry out specific services.

Cookies are small text files stored in your browser or device. 995bet bd uses the following types of cookies:

7.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and operate the platform's core functions. Disabling them will prevent the platform from working properly.

7.2 Functional Cookies

These cookies are used to remember your preferences (language, display settings) and to provide a personalised experience.

7.3 Analytical Cookies

This information is used to understand how users interact with the platform and to improve service quality. These can be disabled through your browser settings.

You can block or delete cookies at any time through your browser settings, though doing so may limit some features.

Every user registered at 995bet bd has the following rights regarding their personal information:

8.1 Right to Access Information

You can request at any time to find out what information we hold about you and how it is being used.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, it can be corrected through your account settings or with the help of the support team.

8.3 Right to Delete Information

A request to delete your information can be submitted along with a request to close your account. However, some information may be retained for a specified period due to legal retention obligations.

8.4 Right to Object to Processing

You may object to the use of your information for marketing or non-essential purposes. Contact our support team via live chat or email regarding this.

Visit the Responsible Gaming page to learn more about your rights related to responsible gaming and setting account limits.

995bet bd strictly does not collect or store information from underage users. Our platform is for persons aged 21 and above only.

We confirm user age based on information provided at registration and through KYC verification. If we become aware that a user is under 21, that account is immediately closed and the associated information is deleted.

995bet bd reserves the right to update this Privacy Policy as needed. If changes are made, this page will be updated with a new date, and for significant changes, a notification will be sent by email or on the platform.

Continued use of the platform after any changes indicates that you have accepted the revised policy. It is therefore recommended that you review this page regularly.

To learn about other terms of our service, visit the About Us page to read a full overview of 995bet bd.

If you have any questions, concerns, or complaints about this Privacy Policy, contact us directly. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.

Visit our FAQ section for answers to many common questions.